FAQ

TREASURER/CLUB ADMINISTRATOR

How much does it cost?

It's completely free for your club to sign up, you'll just pay a small charge on each payment the club receives. For transactions up to £20 a 20p + 2.5% processing fee applies and for transactions over £20 a 1% + 2.5% fee applies. You may decide to cover this by building it into the fees you charge each player, but we'll leave that up to you. For more details please see our terms & conditions.

How do I get started?

Simply click on the 'Sign up your club' button on the website, and we'll guide you through all the details you need to give us to complete your registration. Don't worry if you don't have all the information you need to hand, once you verify your email address, you can come back any time to complete the process.

Do I need to download the Slate application, or can I just use my web browser?

It depends on what capabilities you need. Signing up your club, editing your club details including fee levels and player lists, and accessing your club's financial reports can only be done via the website at https://slateapp.co.uk. We envisage that only the club treasurer would need to use the website version of the Slate on their laptops, ipads etc, however as club treasurer you may also wish to download the app in order to add new events, since events can only be added via the app. Team managers will need to download the app in order to add new events, pick their teams and see who's paid and who hasn't. Players will need to download the app in order to make payments to the club.

What are fixtures (event types)?

You can set up different types of fixtures and assign different fees for each. For example, home games may cost more than away games or cup games, so Slate enables you to assign individual fees to each type. If you charge a single fee for all matches, it is simple: just set-up a fixture called 'Matches'.

Other Events e.g. Annual Subs
Slate can also be used to collect annual subs, payments for club tours or end of season dinners.
For example if you collect your annual subs in one go you set up an event called Subs. If you collect three sets of subs over the course of the year you could set up three events for specific dates and collect payments accordingly. If you collect Subs via monthly direct debit, rather than having to search through your bank account each month to check who has paid, you set up an events one for each month you want to collect the money.

In the examples below fixtures and events are displayed next to each row. The fee categories are displayed next to each column. This allows you to enter a fee level for the corresponding fixture or event and fee category.

Example: Football / Hockey Clubs

Example: Cricket Clubs

What are fee levels?

It may be that in your club different sections of your membership pay different fees. Typically this might be based on age-groups. The fee levels section gives you the flexibility to specify what these groups pay for each of your fixture/event types, and then the Slate app will collect the correct fee.

How do I add players?

To add a player you will need to supply their first name, last name and email address. You should ensure that you enter their email address correctly otherwise they will not receive an invite to Slate and will not be able to sign into the application. There are two ways you can add player details. If you only have a few to add, you may find it easiest to select the 'add one by one' option, you will then be presented with a simple form in which you need to add your player details and click 'update' to store. If you have many players to add, you'll probably find it easier to enter their details into a spreadsheet and upload it. You can download a template for the spreadsheet here

Can I change player details?

Yes, you can change player details at any time by using the 'Update Players' option in your account. Please note that if you need to change a player's email address, you should be sure to edit their existing account rather than adding a new record with the new email address, otherwise a new account will be created.

I want to assign a team manager to my team but they are not a player

Even if your team manager does not actually play for the club, you will need to add them as a player, and they will then need to download the app. They will then gain full team manager privileges for their team and be able to add new events and pick teams. As long as they never pick themselves for a team, they will never be required to pay match fees via the Slate app.

How can I add events?

To add new events, you need to download the Slate application. Events cannot be added via the desktop version.

What privileges does a team manager and assistant team manager have?

Team managers are able to add new events for the team(s) they have been assigned to. In addition, they are able to view events others have added for the same team (e.g. the treasurer or the assistant manager) whether these are confirmed or unconfirmed. They can also confirm events, whether the event was added by themselves or another with the same privileges. Where an event is confirmed but no money has yet been collected, they have the ability to remove the event. Once money has started to be collected, the event will no longer be able to be cancelled, but the team manager can view the event for an updated list of which of the selected players has paid and which hasn't.

Finally, team managers have the ability to make payment on behalf of another player, should they wish to do so.

How can I use Slate for subscription fee payments?

Slate provides an easy way to collect match fees, but it can also be used to collect subs. Simply set up an event type for each payment you want to allow, for example maybe you'd have yearly subs, twice-yearly subs, and monthly subs. Then assign an appropriate fee to each event type as you normally would for match fees, for example maybe seniors pay £60 yearly subs, and juniors pay £45 yearly subs. When you set up events, you'll need to set up an event for each separate payment you need to take, for example for yearly subs you'd set up one event in the year, for monthly subs you'll set up twelve separate events, and so on. When you find out from your players who wants to pay in what instalments, you can simply assign them to the appropriate event and once that event is confirmed they'll receive an email asking them for payment. You can either create separate subs events for different teams, or you could create a ‘Club' team in the 'edit teams' section and use this to collect subs payments for the whole club.

What reports are available?

Through the report section of your account, you are able to run reports on the following:

Payment details - this produces a spreadsheet listing all the fees owed for your confirmed events, along with which players have paid and which have not. You can filter this list by team, event type, or date.

Payment overview - this is a simple report which tells you the total amount of fees due per team, along with how much has been collected and showing what the deficit is. You can filter this list by team or event type.

Player registration status - this report allows you to check at a glance which of the players you invited have downloaded the application and completed their registration with Slate. You won't be able to pick them for teams or collect payments from them until they have done this.

I need to pay a refund to a player, how can I do this?

To issue refunds you will need to login to GoCardless.com using the account details you selected when you initially set up the club.

I have a technical problem or a general comment about Slate

For help with any technical issues, or if you simply wish to give us feedback about how we could make the Slate app better, please email help@slateapp.co.uk

TEAM CAPTAINS/MANAGERS AND ASSISTANTS

How do I use the App?

We suggest you watch the Captains Tips video if you haven’t already, it should answer most of your questions.

I have a technical problem or a general comment about Slate

For help with any technical issues, or if you simply wish to give us feedback about how we could make the Slate app better, please email help@slateapp.co.uk

PLAYERS

I didn’t get the Slate invite?

Please check your spam/junk folder to see if it is in there. If not and you are using a corporate work email, try a non-work email like gmail etc.

I can’t find the App on Googleplay or Appstore

Search for “Slateapp”

It says my registration code is expired

There is a link on the error message to re-send the code, please follow this link.

My registration code didn’t work

Check you are using the email address you sent to the club to register for Slate, double check for any typos on the registration code or email address. If neither of these please contact us at help@slateapp.co.uk

I didn’t receive an email to confirm my registration.

Please contact us at help@slateapp.co.uk

How do I set up my Gocardless details

Follow the link in the email sent to you to set up in Gocardless. If you have lost that email, log into Slate on your phone, go to pay for a fixture/event you have been selected for and it will direct you to set up your bank details with Gocardless from there.

I have a technical problem or a general comment about Slate

For help with any technical issues, or if you simply wish to give us feedback about how we could make the Slate app better, please email help@slateapp.co.uk

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