Help & FAQ

Simply head to https://my.slateapp.co.uk/register to get started. We've helped over 100 clubs get set-up in less than 15 minutes. Don’t worry if you don’t have all the information you need to hand. Once you verify your email, you can go back at any time to complete the club setup process.

If you are looking to sign up your club, edit you club details including fee levels, player lists and accessing your club’s financial reports can only be done via the website at https://slateapp.co.uk by clicking on ‘admin login’. This is typical done by club treasurers and administrators. As a player or a captain, you can now use the web portal to create and pay for events by logging in to the ‘player/member payment’ on the Slate website.

You can set up different types of fixtures and assign different fees for each. For example, home games may cost more than away games or cup games, so Slate allows you to assign individual fees to each type. If you charge a single fee for all matches, it’s simple, just set up a fixture called ‘Matches’.

Other events, such as annual subs 
Slate can also be used to collect annual subs, payments for club tours and end of season dinners.
For example, if you collect your annual subs in one go you set up an event called subs. If you collect three sets of subs over the course of the year you could set up three events for specific dates and collect payments accordingly. If you collect subs via monthly direct debit, rather than having to search through your bank account each month to check who has paid, simply set up an events one for each month you want to collect money.

In the example below fixtures and events are displayed next to each row. The fee categories are displayed next to each column. This allows you to enter a fee level for the corresponding fixture or event and fee category.

Example: Football / Hockey Clubs

Different sections of your membership may pay different fees. This is sometimes based on age groups. The fee levels section gives you the flexibility to specify what these groups pay for each of your fixture/event types. Then Slate collects the correct fee.

To add a player you will need their first name, last name and email. You must ensure emails are entered correctly otherwise they won’t receive an invite to join Slate and access the App. There are two ways you can add player details. If you only have a few to add it may be easiest to select ‘add one by one’. A simple form allows you to add player details individually, simply click ‘update’ to store. If you have a number of players it’s easier to enter their details by uploading a simple spreadsheet. You can download a spreadsheet template here.

To delete a player:

1. Log in to the Admin portal

2. Go to the Members section.

3. Find the relevant player.

4. Click the icon with bin (Delete member icon).

5. A pop-up window will appear with the option to delete this member- Click Yes and the member will be deleted.

If a player hasn’t received their sign-up link:

1. Double-check their email address is correct.

2. Ask them to check their junk/spam folder.

3. If the above doesn’t work, go to Members > Find the player > Click the envelope icon (‘Resend Invitation Email’).

4. A pop-up window will appear — from there, you can copy the invite link and send it to the player directly via your preferred method (e.g. WhatsApp, text, or email).

Yes, you can change player details any time. Go to ‘update players’ in your account. Please note, if you need to change a player’s email, you should be sure to edit their existing account rather than adding a new record with the new email, otherwise a new account will be created.

Yes. To reset a player’s password:

1. Go to the Members section.

2. Find the relevant player.

3. Click the icon with three asterisks and an underscore (Reset Password icon).

4. A pop-up window will appear with the option to Reset Player Password.

Once reset, the player will receive an email with instructions to set a new password.

Yes. To reset a player’s bank details:

1. Go to the Members section.

2. Find the relevant player.

3. Click the icon with a line through it (this is the Clear Direct Debit Mandate icon).

4. A pop-up window will appear with the option to Clear Member's Mandate.

Once cleared, the player will need to re-enter their bank details when making their next payment.

Even if your captain/manager doesn’t play for the club, they will need to be added as a player. They will then gain full team managers privileges such as, creating new events, picking teams and editing fees. A team manager is created by adding them as a captain to the correct team, and as long as they don’t pick themselves for a team, they won’t be required to pay match fees via Slate.

If you are a captain or a manager, you can create an event by clicking on the ‘create’ button. You can do this either through the mobile app or through logging on the website by clicking in ‘player/member payment’ at the top of the webpage.

To set up annual memberships for your club, you’ll need to complete a few steps in both the Admin Portal and the Player/Captain Portal.

Step 1: Log into the Admin Portal

1. Go to the Admin Portal and sign in with an admin account.

2. Create a new Team called Club.

3. Under this team, create the Membership Types (event type) you want to offer:

   • For example: Early Bird, Annual Membership, etc.

4. For each membership type (event type), create the corresponding Event Fee.

   • This ensures members can pay for their chosen membership when they sign up.

Step 2: As an Admin, log into the Player/Captain Portal

1. An admin should log into the Player/Captain Portal.

2. Go to Captain Events and click Create.

3. Select the new team you set up called Club.

4. Add all members into this event so they can be assigned the appropriate membership (event) type and complete their payment.

✅ Once this process is complete, your club will be set up to take annual memberships directly through Slate.

Team captains/managers can add new events for the team(s) they have been assigned to. They are also able to view events others have added for the same team (eg. the treasurer or club administrator) whether these are confirmed or unconfirmed. They can confirm events, whether the event was added by themselves or another with the same privileges. Where an event is confirmed but no money has yet been collected, they have the ability to remove the event. Once money has started to be collected, the event will no longer be able to be cancelled, but they can view the event for an updated list of which of players have or haven not paid.

Finally, team they have the ability to make a payment on behalf of another player, should they wish to do so, or change the amount owed by the player to the club (called the 'adjusted amount').

Yes. To add another administrator, you’ll need to be logged in with the main account used to set up your club.

1. Go to the Members section.

2. Find the relevant person.

3. Click the pencil icon (Edit Member).

4. In the pop-up window, scroll to the bottom and update their role to Administrator.

This will give them admin access to manage the club.

Slate provides an easy way to collect match fees and can also be used to collect subs. Simply set up an event type for each payment you want to allow. For example, maybe you have yearly subs, twice-yearly subs and monthly subs. Then assign an appropriate fee to each event type as you normally would for match fees. For example, seniors may pay £60 yearly subs, whilst juniors pay £45 yearly subs. You will need to set up an event for each separate payment. For example, for yearly subs set up one event in the year. For monthly subs set up 12 separate events, and so on. When you find out from your players who wants to pay in what instalments, you can simply assign them to the appropriate event. Once that event is confirmed they’ll receive an email asking them for payment. You can either create separate subs events for different teams, or a ‘club’ team in the ‘edit teams’ section and use this to collect subs payments for the whole club.

In the club administrator portal there are a variety of useful reports to help run your club smoothly:

Detailed Payment report: this allows you to see all the individual fees that have been paid as well as ones that are owed once an event has been confirmed. You can filter this list by team, event type, date and by paid or owed.

Summary Payment report: this simple report provides you with a summary of each team in terms of how much has been paid, how much the deficit is and how much the total is. You can filter this by date, team and by event type.

Player Status report: this report allows you to check which players have signed up and completed their registration.

Player Personal Information' report: this report allows administrators to see the personal information a player has entered at the point of signing up. The information collected about a player is optional and can be configured by the club administrator.

Participation Report: this report provides the names and email address of the players/members such as which team they are in, which events they have participated in, and key information about each event.

Adjustment Audit Report; this report allows the treasurer to see any events that had the fees adjusted and the reason for the adjustment, along with who it was adjusted by. 

No. Gocardless sends across a payment to your bank account everyday that a payment has been made in Slate. If more than one payment has been made in Slate on that day, the payment from Gocardless will be a total of all payments made in Slate that day, minus the Slate transaction fee. The maximum number of payments you will see on your bank account statement will be one for everyday of the month, but in reality this is unlikely to be that many.

If you wish to reconcile your bank details with GoCardless and Slate, contact us at [email protected] and we will gladly send you instructions on how to do this.

Yes we can! Just get in touch and we’ll help you work out the right approach for your club. We can let you know how other clubs have gone about it and fill you in on the dos and don’ts. 

You can download an example letter for sending out to players here.

For help with any technical issues, or to give us feedback on Slate, please email [email protected]